Damaged, faulty or hazardous items

• Our standard returns policy
• Arranging collection
• Refunds and credits
• Return restrictions
• Damaged, faulty or hazardous items
• Restricted items

Unfortunately there are some rare occasions when products are damaged in transit, or do not meet your requirements. If your product has arrived damaged or faulty, we will collect and replace it free of charge.

Leaking and Hazardous items

If you would like to return items containing liquids which are leaking, damaged, or considered hazardous, please contact our customer services using live chat . One of our team will recommend what to do with your product and arrange for a replacement if required.